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    How To Determine The Email Address For Your Origin / EA Account (version 2)

    How To Find / Figure Out / Determine The Email Address For Your Origin / EA Account (version 2)

    This is the second version of this information that I have put together.

    If you need to figure out the email address for your Origin / Electronic Arts (EA) account, this is the post for you.

    I have seen this subject come up many times in forums. So, I thought I would post some instructions on how you can determine the email address for your Origin/EA account.

    First, Origin/EA does have an article on this matter. A link to it is below. This article describes steps that DO work. I will embellish upon them (just a little) and provide other information that may be of help. With that said, this article does provide good information.
    http://help.ea.com/article/forgot-my...-if-its-linked

    Precursor Information
    Origin and EA are the same company now. So, your Origin account is exactly the same thing as your EA account. They are one and the same.

    If you have ever played any Origin/EA game online, then you have an Origin/EA account. This includes if you played an Origin/EA game online from a console. To the best of my knowledge, Origin/EA is the only company that requires console players to establish an account with them in order to play their games online.

    Your Origin/EA account is entirely separate from your console account. Understanding this fundamental point will help you greatly.

    Also, if you have posted anything in the Origin/EA forums, you have an Origin/EA account.

    In some cases, people have inadvertently created several Origin/EA accounts.

    For this post, I assume you are already familiar with the Origin/EA account system and its terminology. If you want to know more information on the Origin/EA account system, then look at the post entitled “Overview Of The Origin / EA Account System (version 2)”. This post was made on Friday, February 17, 2012, in the following thread.
    http://forum.p-stats.com/threads/143...tem-(version-2)

    Note that Sony has converted all PlayStation Network (PSN) accounts to Sony Entertainment Network (SEN) accounts. This was a recent change. I will continue to refer to these accounts as PSN accounts. However, over time, Sony will probably phase out the use of “PSN account” in favor of “SEN account”. Incidentally, SEN accounts can be edited on the http://www.sonyentertainmentnetwork.com/ website.

    Testing An Email Address To See If It Has An Origin/EA Account
    The following steps can be used to see if an email address has an Origin/EA account.
    1. Go to the https://profile.ea.com/ website.
    2. Click on “I forgot my password”.
    3. Enter the email address you want to test and then click on “Continue”.
    -If the email address DOES have an Origin/EA account, then you will get a message that begins with “An email has been sent to the address you provided”. If you really want to reset your password, just follow the directions in the email (you must have access to that email address, of course). If you don’t want to reset your password, then just ignore (or delete) the email.
    -If the email address DOES NOT have an Origin/EA account, then you will get a message that begins with “No EA account was found with the email address on file”.

    By systematically checking all of the email addresses that you have used, you can find which of your email addresses has an Origin/EA account.

    Testing A Persona To See If It Has An Origin/EA Account
    The following steps can be used to see if a persona has an Origin/EA account. This may prove helpful in finding the email address for your Origin/EA account.
    1. Go to the https://profile.ea.com/ website.
    2. Click on “I forgot my password”.
    3. Enter the “Account Type” and “Account Name”. The “Account Type” indicates whether you have a PSN account or an Xbox LIVE account. The “Account Name” is your persona (either your PSN online ID or your Xbox gamertag). After entering this information, click on “Continue”.
    -If the persona DOES have an Origin/EA account, then you will get a message begins with “An email has been sent to an”. The message will then give the domain of the email address for that Origin/EA account (the one that has that persona linked to it). Remember that this email address for this Origin/EA account may very well be different than the email address used for your console account. This domain might be enough of a clue for you to remember the email address (you might also check all of your email addresses that have that same domain). If not, then you will need to use one of the other methods discussed in this post. If you really want to reset your password, just follow the directions in the email (you must have access to that email address, of course). If you don’t want to reset your password, then just ignore (or delete) the email.
    -If the persona DOES NOT have an Origin/EA account, then you will get a message that says “Account name does not exist”.

    Systematically checking all of your personas may help in your effort to figure out the email address for your Origin/EA account.

    Email Addresses To Consider Testing
    For some of us, checking all of our email addresses is fairly easy to do. We simply haven’t used that many. For others, this might be a daunting task. You may wish to start with those email addresses that you are currently using for your console accounts.

    Below are four options for looking up these email addresses on the PSN for the PS3. Since I don’t have an Xbox, I can’t post equivalent instructions for that console system.

    For all of these instructions, the word “select” means use the left stick (or the directional buttons) to highlight the given item, and then press “X” on the controller.

    option 1: Auto Sign-In Is NOT Enabled
    If you have NOT enabled “Auto Sign-In” on your PS3, you may follow these instructions.
    1. On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2. Select “Sign In”. This is only present if you have NOT signed into the PSN. If you see “Account Management” instead, then it means you are already signed in. You may have “Auto Sign-In” enabled. Use the instructions contained in option 2 or option 3 instead.
    3. After selecting that, the screen shows you your “Sign-In ID (E-mail Address):”.

    option 2: Auto Sign-In Is Enabled
    If you have enabled “Auto Sign-In” on your PS3, you may follow these instructions. Note that these instructions do NOT disable the “Auto Sign-In” feature. Even if you have forgotten your PSN password, you are safe to use these instructions.
    1. On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2. Select “Account Management”. This only appears after you have signed into the PSN. If you see “Sign-In” instead, then it means you are NOT already signed in. You should use the instructions contained in option 1.
    3. Press the triangle button on your controller.
    4. Select “Sign Out”.
    5. At this point, “Account Management” will change to “Sign In”.
    6. Select “Sign In”.
    7. At this point, the screen shows you your “Sign-In ID (E-mail Address):”.
    If you want to login and do know your PSN password, you can go ahead and do so from this point. If you do not know your PSN password, simply turn your PS3 off. When you turn it back on, your account will once again automatically sign you in (I have tested this myself).

    option 3: Direct Lookup
    These instructions allow you to look up the email address without logging out of the PSN.
    1. On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2. Select “Account Management”. This only appears after you have signed into the PSN.
    3. Select “Account Information”.
    4. Select “Sign-In ID (E-mail Address)”. Enter your password and then select “Continue”.
    5. At this point, the screen shows your “Sign-In ID (E-mail Address)”. Incidentally, this is also where you can change the email address for your PSN account.

    option 4: Looking Up Sub-Accounts From Parent Account
    From a parent account, you may lookup the email addresses for all of the sub-accounts that are underneath it. Here are the instructions for doing so.
    1. On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2. Select “Account Management”. This only appears after you have signed into the PSN.
    3. Select “Sub Account Management”.
    4. Select “Parental Control”. Enter your password and then select “Continue”.
    5. If there is only one sub-account underneath this parent account, then that email address is now shown. If there are two or more sub-accounts underneath this parent account, then press “X” on the controller. You will now see a list of the email addresses for all of the sub-accounts underneath this parent account.
    6. Select “Cancel” unless you really want to change this information.
    Note that these (option 4) instructions can provide a list of the email addresses used for all of the sub-accounts underneath a parent account. However, it does not tell you which email address is used for which PSN online ID. For that information, you need to use the instructions contained in one of the other options.

    Using The “Connect with PSN” Feature
    Obviously, this is only an option for those with a PS3. It is actually a neat feature to use.
    1. Go to the https://www.ea.com/profile/ website.
    2. Click on the “Connect with PSN” button.
    3. Enter the email address for your PSN account and the password for your PSN account. Click on “Sign In”.
    4. You are now shown a page with a lot of information on your Origin/EA account. Look for the “Email:” box to see what the email address is for your Origin/EA account. Remember that the email address for your Origin/EA account and the email address for your PSN account can be different. Further down the page, you should see the same PSN online ID (the one you used to login with) listed as a persona linked to this Origin/EA account.

    You SHOULD see that all of your PSN online IDs are linked to one Origin/EA account. If not, you can use this “Connect with PSN” feature to systematically check all of your PSN online IDs.

    Connecting this way will work EVEN IF the email address for your PSN online ID is different than the email address for your Origin/EA account. Remember that your PSN account and your Origin/EA account are two entirely different things (and, thus, CAN have different email addresses).

    The steps given just above require you to know your PSN password. If you have forgotten it, you may use the steps below to reset your PSN password.

    How To Reset Your PSN Password (Auto Sign-In Is NOT Enabled)
    If you have NOT enabled “Auto Sign-In” on your PS3, you may follow these instructions to reset your PSN password.
    1. On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2. Select “Sign In”. This is only present if you have NOT signed into the PSN. If you see “Account Management” instead, then it means you are already signed in. You may have “Auto Sign-In” enabled. Use the instructions below that are entitled, “How To Reset Your PSN Password (Auto Sign-In Is Enabled)”.
    3. Select “Forgot your password?”.
    4. At this point, you are prompted to enter your email address (you should leave this alone) and your birth date (go ahead and enter this). Select “Continue”.
    5. Select “Confirm”.
    6. Select “OK”.
    7. Check your email. Follow the instructions sent in the email (you must, of course, have access to the email address for this PSN account).

    How To Reset Your PSN Password (Auto Sign-In Is Enabled)

    If you have enabled “Auto Sign-In” on your PS3, you may follow these instructions to reset your PSN password. Even if you have forgotten your PSN password and want to continue to use the “Auto Sign-In” feature, it is safe to use these instructions.
    1. On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2. Select “Account Management”. This only appears after you have signed into the PSN. If you see “Sign-In” instead, then it means you are NOT already signed in. Use the instructions above that are entitled, “How To Reset Your PSN Password (Auto Sign-In Is NOT Enabled)”.
    3. Press the triangle button on your controller.
    4. Select “Sign Out”.
    5. At this point, “Account Management” will change to “Sign In”.
    6. Select “Sign In”.
    7. Select “Forgot your password?”.
    8. At this point, you are prompted to enter your email address (you should leave this alone) and your birth date (go ahead and enter this). Select “Continue”.
    9. Select “Confirm”.
    10. Select “OK”.
    11. Check your email. Follow the instructions sent in the email (you must, of course, have access to the email address for this PSN account).
    If you choose, you can ignore this password reset email. Simply turn your PS3 off. When you turn it back on, your account will once again automatically sign you in.

    Calling Origin/EA

    If you have exhausted all the options that allow you to personally lookup these email addresses, then call Origin/EA. If you need information on contacting Origin/EA, then look for the post entitled “How To Contact Origin / EA (version 3)”. This post was made on Friday, February 17, 2012, in the following thread.
    http://forum.p-stats.com/threads/142...-EA-(version-3)

    I would explain to Origin/EA that you no longer know the email address for your Origin/EA account. Ask them to lookup your Origin/EA account that has your console persona linked to it. Essentially, give them your PSN online ID or your Xbox gamertag, and ask them to find the Origin/EA account for that. You may have to provide your birth date and/or other identifying information for them to do this. After they find your Origin/EA account, they can tell you the email address on it. In fact, they should be able to change the email address for you (if that’s what you want).

    If you no longer have access to the email address that is on your Origin/EA account (and you also don’t know the password for your Origin/EA account), then calling Origin/EA is probably your only option. Be prepared to provide your birth date. They will most likely ask you for identifying information to confirm that the Origin/EA account is really yours.

    Confirming The Email Address
    After you have found out the email address for your Origin/EA account, I would recommend that you confirm it. Specifically, use it to login into the https://www.ea.com/profile/ website. If you no longer know the password to your Origin/EA account, you can also use this website to reset your password before logging in. Once you login, you can see a page with lots of information on your Origin/EA account. This includes the email address for your Origin/EA account. This includes all of the personas linked to your Origin/EA account.

    If you do need to reset your password for your Origin/EA account, below are two articles that may be of interest. Both of them contain an option for resetting the password on your Origin/EA account.

    http://help.ea.com/article/how-to-ma...count-security

    http://help.ea.com/article/ive-lost-...n-i-recover-it

    EA.038B.doc
    Last edited by meticulous; 2012-02-20 at 09:00. Reason: minor formatting
    This message posted by meticulousdragon.

    Above image from the http://bf3stats.com/ website.

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