Updating Information In Your Origin / EA Account (version 2)
This is the second version of this information that I have put together.
I have seen many posts in many forums where people have asked for help on changing something in their Origin / Electronic Arts (EA) account. So, I thought I would post some instructions on how you can do this.
First, Origin and EA are the same company now. So, your Origin account is exactly the same thing as your EA account. They are one and the same.
Also, these instructions assume that you already know the email address and password for your Origin/EA account.
If you need information on figuring out the email address for your Origin/EA account, then refer to the post entitled “How To Find / Figure Out / Determine The Email Address For Your Origin / EA Account (version 2)”. This post was made on Monday, February 20, 2012, in the following thread. This post also includes information on resetting your password.
Your Origin/EA account is entirely separate from your console account. Understanding this fundamental point will help you greatly.
If you want to know more information on the Origin/EA account system, then look for the post entitled “Overview Of The Origin / EA Account System (version 2)”. This post was made on Monday, February 20, 2012, in the following thread.
You can login to the https://www.ea.com/profile/ website to change the following items in your Origin/EA account. I’ve only listed the main items here. Various other (less significant) things can be changed there as well.
1. your name (first name and last name)
2. your email address (this is the email address for your Origin/EA account, NOT your console account)
3. your password
4. your country and language
5. your contact preferences
This particular website also allows you to connect a Facebook account to your Origin/EA account.
You can also use the https://profile.ea.com/ website to update items 2-5 from the above list. These two websites are not EXACTLY equivalent. Each has a few things that the other does not. With that said, I personally prefer the first one I gave.
Changing Your Email Address
When changing the email address, you CANNOT change to an email address that is currently being used by another Origin/EA account. If you try this, you will get a message that says “This email address is not available”.
There is a way around this. Consider this situation. You have an old Origin/EA account. It has all of your personas linked to it. However, the email address is outdated (we’ll call this the “firstname.lastname@example.org” email address). You really want to use your latest email address (we’ll call this the “email@example.com” email address). However, the “firstname.lastname@example.org” email address was accidentally put on a newer Origin/EA account. You really didn’t want to create this new Origin/EA account, but it happened by accident (happens all the time...). The following steps could be used to fix all of this.
The basic strategy here is to use an extra email address to switch with the email address that you really want to use. After that, the email address that you really want to use can then be used for any Origin/EA account that you want.
1. Make sure you have a third email address available for use. Make sure that this third email address is NOT used by any Origin/EA account. If needed, create a new email address just for this purpose. We’ll call this the “email@example.com” email address. There are plenty of websites that allow you to create free email addresses.
NOTE: If you are unsure as to whether an email address is already in use by an Origin/EA account, refer to the post entitled “How To Find / Figure Out / Determine The Email Address For Your Origin / EA Account (version 2)”. This post was made on Monday, February 20, 2012, in the following thread. In particular, refer to the “Testing An Email Address To See If It Has An Origin/EA Account” section.
2. Login to the https://www.ea.com/profile/ website using the “firstname.lastname@example.org” email address (this would be for the new account, at least at this point).
3. Now, change the email address to the “email@example.com” email address. After this change the “firstname.lastname@example.org” email address is free to be used by any Origin/EA account (since it is no longer used by this account!).
4. Logout of the website.
5. Login to the https://www.ea.com/profile/ website using the “email@example.com” email address (this would be for the old account, at least at this point).
6. Now, change the email address to the “firstname.lastname@example.org” email address. The website WILL allow you to do this now. This is because the “email@example.com” email address is no longer being used by any other Origin/EA account (that is what we changed in step 3!).
7. [Optional Step] I would recommend clicking on the “(Unverified)” link that is now next to the email address. This will send an email to that email address. Follow the directions in that email to verify your email address (all you’ll probably have to do is click on a link).
8. Logout of the website.
The old account now has the email address that you want (“firstname.lastname@example.org”). Use this as your Origin/EA account.
For the new account, I would record the “email@example.com” email address and its password. While you may not currently be using this account, it’s prudent to keep this information.
Whether an email address is verified or unverified will NOT affect these steps. You can perform these steps either way. With that said, I do recommend that you verify your email address (once all changes have been completed - see step 7).
Note that updating the email address in this fashion avoids having to transfer your personas from one Origin/EA account to another Origin/EA account. IT IS TREMENDOUSLY PREFERABLE TO UPDATE AN EMAIL ADDRESS INSTEAD OF TRANSFERING PERSONAS. When a persona is switched from one Origin/EA account to another Origin/EA account, there are often problems. Statistics are often reset (think of your score, rank, and unlocks, for example), downloadable content (DLC) is sometimes lost, and sometimes online passes stop working. If you're online pass stops working, it can be VERY problematic. If an online pass has already been downloaded to a PSN online ID, then the PSN will (currently) not allow you to download another online pass (for that same game) to that account. So, you are stuck with an old online pass that will not work. My son had such a problem with an online pass and it took four months to fix.
If you want to know more in-depth information about these potential problems, then look for the post entitled “Overview Of The Origin / EA Account System (version 2)”. This post was made on Friday, February 17, 2012, in the following thread. In particular, look at that the “Potential Problems” section.
When an email address is changed, that change occurs virtually instantaneously. You do NOT have to wait any appreciable amount of time for the change to take affect.
I have tested all of these things myself.
Changing Your Origin/EA ID
First, your Origin identification (ID) is the same thing as your EA ID. These IDs are one and the same. Sometimes the EA ID is referred to as the master EA ID.
A good, easy-to-use article has been put together by Origin/EA on changing your Origin/EA ID. A link to this article is below. This is so easy to do that I will not embellish it further.
If you have exhausted all the options that allow you to personally change information in your Origin/EA account, then call Origin/EA. If you need information on contacting Origin/EA, then look for the post entitled “How To Contact Origin / EA (version 3)”. This post was made on Friday, February 17, 2012, in the following thread.
Before they will change anything in your Origin/EA account, you may have to provide your birth date and/or other identifying information.