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    Can’t Connect To An Origin / EA Game Online? POSSIBLE Solution Here (v. 3)

    Can’t Connect To An Origin / EA Game Online? POSSIBLE Solution Here (version 3)

    This is the third version of this information that I have put together. This will probably be (and hopefully be) the last version. All of my connection problems have been fixed, and will hopefully stay that way.

    I’ve had many problems with many Origin / Electronic Arts (EA) games when it comes to connecting to them online. I have found SOME solutions that SOMETIMES work. I thought I’d pass along what I’ve learned to other players. Hopefully this will help other players solve these kinds of problems in less time than it took me.

    The Problem
    You get an error message that you can’t connect to Origin/EA online. At first, you think it’s your internet connection. However, you can still connect using a different account on the same console. Or, you can connect to other Origin/EA games online. Or, you can still connect online with games from companies other than Origin/EA.

    Well, it may not be your internet connection after all! It could be a problem with the Origin/EA account system. Sometimes, this leads to an error message that you can’t connect online, even though your internet connection is just fine.

    If you think this is the problem that you face, then read on. The solutions here are for handling this “connection” error, even though your internet connection is really fine.

    I have experienced this problem when it only affected some of my Origin/EA games, yet other Origin/EA games worked just fine. I have seen posts from other players that describe this problem as happening to all of their Origin/EA games at the same time.

    If you can connect to an Origin/EA game online, but then after that you lose your connection, then this information is NOT for you. You probably do have a true internet connection problem, and it MAY be related to your router’s settings. Going through all of the standard internet connection instructions that Origin/EA gives out may actually be of help.

    Background
    If you really want to read in detail about this problem, then you can read my account of dealing with it. Look for the post entitled “Can’t Connect To EA Online (version 2)”. This post has a date stamp of Monday, January 2, 2012, in the following thread (you’ll have to scroll to my post once you go to the thread).
    http://forum.ea.com/eaforum/posts/list/400/7495323.page

    Again, it is possible that your connection problem is related to the Origin/EA account system. If you want to know more information on the Origin/EA account system and what can lead to these kinds of problems, then look for the post entitled “Overview Of The Origin / EA Account System (version 2)”. This post was made on Friday, February 17, 2012, in the following thread.
    http://forum.p-stats.com/threads/143...tem-(version-2)

    Also, this post assumes you are familiar with the terminology explained in the post entitled “Overview Of The Origin / EA Account System (version 2)”. If you are uncertain about the terms “console”, “persona”, and the like, then you should probably read that post for the helpful background information that it provides.

    Contact Information
    To call Origin/EA, you may use the following phone number.

    Origin phone support
    (855) 674-4461
    This is a phone number in the United States.
    Typical hours are 8 AM to 11 PM Eastern Time, seven days a week. In all likelihood, this number follows Daylight Savings Time.

    Sometimes figuring out how to contact Origin/EA can be a task in itself. If you need information on contacting Origin/EA, then look for the post entitled “How To Contact Origin / EA (version 3)”. This post was made on Friday, February 17, 2012, in the following thread. This post also includes information on how to submit a formal case to Origin/EA.
    http://forum.p-stats.com/threads/142...-EA-(version-3)

    To call Sony, for the PlayStation Network (PSN), I recommend the following number.

    Sony PlayStation
    (800) 345-SONY
    which is the same as
    (800) 345-7669
    This is a number in the United States.
    Their current hours are 8 AM to 5 PM Pacific Time. They do follow Daylight Savings Time in this locality.

    Inputting A Code Without Using the In-Game Menu
    Part of the problem encountered here is that the Origin/EA game will not connect to the Origin/EA servers AT ALL. This means that you cannot access the in-game stores. You have no way of entering a new code from within the game itself.

    To get around this, you may use the following instructions. These instructions are for the PSN. Since I have a PlayStation 3 (PS3) console, these are the instructions I can give.

    1) On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2) Select “Account Management”. This option will only appear after you have signed into the PSN.
    3) Select “Redeem Codes”.
    4) Put in your code and follow the subsequent instructions.

    Possible Solutions
    The primary strategy, though not the only one, is to download an entirely new online pass with an entirely new code. I can’t take credit for this myself. An Origin/EA Game Advisor that I was talking to suggested it. We don’t know for sure why it works, only that it sometimes does.

    I suspect that downloading this new online pass somehow “resets” or “realigns” your Origin/EA account, and thus fixes the problem that probably started when your persona was switched from one Origin/EA account to another Origin/EA account.

    I have listed these possible solutions in what I think is the best order to try them. With that said, use your own discretion.

    Also, I can’t guarantee that Origin/EA will provide new codes for new online passes. They did work with me, but obviously I can’t guarantee what they will do. Unfortunately, Origin/EA does have to deal with unscrupulous players who try to get online passes for free. That makes its harder on us honest players who are just trying to get things fixed.

    Solution 1: Re-Download Old Online Pass
    The first sensible thing to try is to re-download your existing online pass. Instructions for doing this on a PS3 are below.
    1) On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
    2) Select “Account Management”. This option will only appear after you have signed into the PSN.
    3) Select “Transaction Management”.
    4) Select “Download List”.
    5) Select the online pass for the game in question, and press the “X” button on your controller. This will re-download the pass.

    My son did have one online pass for Madden NFL 12 go bad and no longer work. After we re-downloaded the online pass, everything worked fine.

    Solution 2: Entirely New Online Pass (Same Account)
    Call Origin/EA and ask for a new code for a new online pass for the game in question. Download it under the persona you are having problems with. See the instructions above, “Inputting A Code Without Using the In-Game Menu”, for more details on doing so.

    I was having problems with two of my son’s personas. He couldn’t play Madden NFL 12 under them. After doing this for each account, the problem was fixed. When we did this, the download only fixed the problem for the account we did the download under.

    Note that this probably won’t work if you have already downloaded an online pass under this account. This is currently a limitation of the PSN. In this case, I’d try anyway, but be ready to move onto the next solution.

    Solution 3: Entirely New Online Pass (Different Account)
    Call Origin/EA and ask for a new code for a new online pass for the game in question. Download it under a DIFFERENT persona (on the same console) than the persona you are having problems with. If you can’t do so using the in-game menu, then see the instructions above, “Inputting A Code Without Using the In-Game Menu”, for more details on doing so. If needed, you can (at your discretion) create another account on your console for this purpose.

    My son was having problems with Madden NFL 11. I downloaded a new pass under one of his accounts. This fixed the problem for all three of my son’s accounts. I can’t explain the difference between Madden NFL 11 and Madden NFL 12. All I can do is report what really happened.

    Solution 4: Entirely New Online Pass (Pre-Existing Pass Present)
    This option is for an account that already has an online pass downloaded for it (but it doesn’t work). Call Origin/EA and ask for a new code for a new online pass for the game in question. Try to put the code in. See the instructions above, “Inputting A Code Without Using the In-Game Menu”, for more details on doing so. If the PSN won’t let you put in the code, then call Sony. Tell Sony that you have a valid code for a valid pass, but that the PSN won’t let you use it.

    This happened to me. Unfortunately, I can’t report a happy ending here. Sony told me they couldn’t (currently) do anything more for me. However, the last Sony person I talked to said she would present this matter to her leadership team. It is my hope that Sony will revise the PSN so that it has the flexibility to properly address this matter. Hopefully, by the time you call them, they will have already done this. If not, then hopefully hearing from another player will encourage them to do so.

    Solution 5: Submit A Formal Case To Origin/EA
    Submit a formal case to Origin/EA. If you don’t already know how to do this, then look at the “Contact Information” section above.

    This can be an arduous route to take. Most likely, Origin/EA will put you through a series of connection troubleshooting guides. Each guide can take many hours to complete. If your problem is truly related to the Origin/EA account system, none of these guides will help.

    If you can connect online to the same Origin/EA game using a different persona, then keep harping on this. In fact, you may want to create a different persona on your console just to test and prove this. Keep harping on the fact that this means your internet connection must be fine.

    Hopefully, your case will be escalated up to someone who can truly fix the problem.

    For one of my son’s personas, this was the only way I could get things fixed. Going back and forth with Origin/EA involved hours of troubleshooting and many lengthy replies. It took about four months.

    Solution 6: New Persona
    The first five solutions all involve fixing an existing persona. For many gamers, this is important (I’m one of them). However, for some gamers, they really couldn’t care less. So, if you are willing to abandon your persona, then you can simply create a new one.

    I’d still call Origin/EA and ask for a new code for a new online pass for the game in question. I’d explain to them that you are setting up a new persona since Origin/EA can’t get the online pass for the old persona to work. If you can’t input the code using the in-game menu, then see the instructions above, “Inputting A Code Without Using the In-Game Menu”, for more details on doing so. You may have to also get new codes for downloadable content (DLC) and other game features that you purchased.

    When you play online for the first time, the game will probably prompt you for your Origin/EA account information. For Heaven’s Sake (!), make sure you put the right information in. If you haven’t already, you may want to read the post entitled “Overview Of The Origin / EA Account System (version 2)” that was previously mentioned.

    After this, you should be able to play your Origin/EA game using your new persona.

    This is the only option that I have NOT personally used. Creating a new persona simply does not interest me. With that said, I have seen posts from other players who reported that this worked for them.

    Solution 7: Last Resort
    A last resort is to simply wait. Yes, that is right, I wrote “to simply wait”.

    Awhile ago, nearly all of my Origin/EA games stopped connecting online. The only one that worked was Battlefield: Bad Company. I couldn’t play Battlefield 1943 and I couldn’t play Battlefield: Bad Company 2 when it came out.

    At the time, I didn’t care much. I was really into playing MAG. And, my son could play all of these games from his accounts. This was on the same PS3 with the same internet connection! Since I didn’t care, and everything was working for my son, I didn’t pursue this matter much.

    Then, after about two years, the games suddenly started to work for me. This was shortly after I received an email from Origin/EA saying that my new master account was ready. I’m thinking that when Origin/EA re-did all of their accounts, it somehow fixed the problem I was having. If that is truly the case, then waiting won’t really help.

    It is also possible that the routine maintenance that Origin/EA does behind the scenes could have fixed this. A Game Advisor once told me that Origin/EA does a lot of server maintenance at the beginning of the year. If something like this fixed my problem, then waiting may eventually solve your problem too.

    Obviously, waiting is a last resort.

    Last Words
    Those are the seven solutions that I can come up with. I’ve used all but solution 6 myself. I have no interest in creating another persona, though I’ve seen other players report success with that approach.

    I’ve had a great deal of trouble dealing with this problem (as I’m sure you can tell!). Before getting everything fixed, I worked on this problem for about four months. I did so with both Sony and Origin/EA. I hope that this information helps other players avoid the hassle that I’ve been through, and solve their connection problems more quickly.

    EA.043B.doc
    Last edited by meticulous; 2012-03-03 at 04:01. Reason: minor formatting changes
    This message posted by meticulousdragon.

    Above image from the http://bf3stats.com/ website.

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